Refund policy
For sale through OUR WEBSITE within Spain and European Union Countries, since the customer has not been able to physically see the product, in Casual items and in Party items if we accept exchange for another item or money back if we do. NOTIFY AND SEND IT BACK TO US WITHIN THREE DAYS OF RECEIVING IT.
In Accessories Hats and Jewelry, exchanges or returns are not accepted due to hygiene conditions. For any change or return, the Web User must notify us by email within the first 3 days in which you receive the product, and must return the product within THREE DAYS following receipt, as long as you have notified us first. by email and we have accepted it. You can exercise your right of withdrawal within 14 calendar days from the same day you receive your order. We will not accept any returns or web exchanges when the product arrives at our offices more than 14 calendar days from the date of receipt. same day of receipt of your order, the maximum period to make an exchange or return is 14 calendar days from the same day on which you have received the order.
Exchanges or returns are not accepted on international orders (countries outside the European Union), we repeat we do not accept returns on international shipments (USA, UK, Switzerland, Mexico, Chile, South America... among others) that is, countries not belonging to the European Union.
To notify us of the change or return, you must send us an email to PEDIDOSMANNIT@GMAIL.COM where you will indicate your information, the details of the order, and the reason why you want to make the change or return. An exchange will be made for another item or a refund of the amount deducted from the shipping cost (at all times shipping costs are the responsibility of the customer). You must send us the product "by certified mail, with tracking number" within 3 days after you have received it, which we must receive at the address that we indicate by EMAIL within a period of no more than fourteen (14) days. natural, counted from the same day you receive the product. The Product must be sent with the same original characteristics (without having been used or odors) and the User will be responsible for the cost of returning the Product. All shipping and receipt costs for the product are the responsibility of the User. We will not accept returns with postage due, and if we do, the shipping amount will be deducted from the return. You will receive a response via email within a period of no more than 24 hours, do not send the package until you receive our confirmation by email with the return address. If you request a return, the amount will be refunded to the same card with which you made the online purchase. You will receive an email confirming the refund of the return from us. The amount may take up to 15 days to appear in your account. working days, this does not depend on us, but on the online platform and the bank.
Returns or exchanges will be denied when the product has been expressly manufactured, such as headdresses, hats, accessories or dresses made to measure or with a color or measurements personalized for the client, since, due to its nature, its return is not obligatory. .
